Return and Exchange Policy
- Returns and Exchange
Our mission is to provide you with the highest quality of luxury hair and great customer service. We provide quality assurance measures in inspecting all hair extensions prior to shipping. Although we do not offer refunds, we offer our clients 7 days to exchange their purchased units. There is only one exchanged allowed per original purchase if for whatever reason you are not satisfied with your purchase, you can send it back for an exchange of an in-stock unit. A 10% restocking fee and shipping and handling is applied to the exchange. If you get your hair extensions and there is a problem, please contact us with the issue. The hair must be returned within 7 days of receipt. Failure to meet this deadline will result in a void of the limited warranty and an exchange will not be allowed. DO NOT ALTER or wear the extensions in any way. If you meet the terms, below, we will offer you an exchange or credit only. Store credits do not expire and can be used toward another purchase. We recommend that you brush the hair thoroughly before installation to detect any possible defects. We do not guarantee hair that has been chemically processed, or in any way altered other than by Eye for Design, and is null and void of guarantee. We CAN NOT accept returns on items that are not in their original condition and have been altered or worn in any way.
All custom wig sales are final sale. No exchanges or refunds are given as it is customized to your specifications. Color Blends and Mixes are final sale and cannot be returned and they cannot be exchanged because they are custom orders.
- We do not accept returns on extensions that have been worn or altered - NO EXCEPTIONS. This includes but is not limited to doing any of the following:
- Hair has been worn
- Hair has been washed
- Weft has been cut
- Weft has been torn or ripped
- Glue has been put on the unit
- Hair products have been put on the unit
- Any chemicals have been put on the unit
- The unit has been dyed
- Attempts have been made to fix a problem prior to contacting us
- Hair has been styled or cut
- Unit has been permed